Privacy Policy

Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor is it necessary for entering into a contract. You are not obligated to provide the data. Failure to provide it will have no consequences. This applies only insofar as no other information is provided in the following processing operations.

"Personal data" means any information relating to an identified or identifiable natural person.

Server log files

You can visit our websites without providing any personal information.
Each time you access our website, your internet browser transmits usage data to us or our web host/IT service provider, which is then stored in log files (server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred, and the requesting provider.
The processing is based on Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in ensuring the smooth operation of our website and improving our services.

Your data may be transferred to and processed in third countries outside the EU, in particular Canada and the USA. The EU Commission has issued an adequacy decision for Canada. The EU Commission has also issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to the EU Commission's Standard Contractual Clauses.

contact

Responsible

Please contact us if you wish. The data controller is: Ahmet Taspinar, Elisabethstraße 19, 46537 Dinslaken, Germany, +49 176 36266595, service@soulamour.de

Customer initiates contact via email

If you contact us proactively via email, we collect your personal data (name, email address, message text) only to the extent that you provide it. This data processing serves the purpose of processing and responding to your inquiry.
If the contact is for the purpose of carrying out pre-contractual measures (e.g., providing advice on purchase interest, preparing an offer) or relates to a contract already concluded between you and us, this data processing is based on Art. 6 para. 1 lit. b GDPR.
If you contact us for other reasons, this data processing is based on Article 6(1)(f) GDPR, due to our overriding legitimate interest in processing and responding to your inquiry. In this case, you have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on Article 6(1)(f) GDPR.
We will only use your email address to process your request. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.

Data collection and processing when using the contact form

When you use the contact form, we collect your personal data (name, email address, message text) only to the extent that you provide it. The data is processed for the purpose of contacting you.
If the contact is for the purpose of carrying out pre-contractual measures (e.g., providing advice on purchase interest, preparing an offer) or relates to a contract already concluded between you and us, this data processing is based on Art. 6 para. 1 lit. b GDPR.

If you contact us for other reasons, this data processing is based on Article 6(1)(f) GDPR, due to our overriding legitimate interest in processing and responding to your inquiry. In this case, you have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on Article 6(1)(f) GDPR.
We will only use your email address to process your request. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.

Customer account Orders

Customer account

When you open a customer account, we collect your personal data to the extent specified there. This data processing serves the purpose of improving your shopping experience and simplifying order processing. The processing is based on Article 6(1)(a) GDPR with your consent. You can withdraw your consent at any time by notifying us, without affecting the lawfulness of the processing carried out based on the consent before its withdrawal. Your customer account will then be deleted.

Collection, processing and transfer of personal data during orders

When you place an order, we collect and process your personal data only to the extent necessary to fulfill and process your order and to handle your inquiries. Providing this data is necessary for entering into a contract. Failure to provide this data will result in the contract not being concluded. This processing is based on Article 6(1)(b) GDPR and is necessary for the performance of a contract with you.

Your data will be shared with, for example, shipping companies, dropshipping and fulfillment providers, payment service providers, order processing service providers, and IT service providers. In all cases, we strictly adhere to legal requirements. The scope of data transfer is limited to the minimum necessary.

Reviews Advertising

Data collection when writing a comment or review

When you comment on or rate an article or post, we collect your personal data (name, email address, comment text) only to the extent that you provide it. This data is processed for the purpose of enabling and displaying comments and ratings.

By submitting your comment/review, you consent to the processing of the data you provide. This processing is based on Article 6(1)(a) of the GDPR with your consent. You can withdraw your consent at any time by notifying us, without affecting the lawfulness of processing based on consent before its withdrawal. Your personal data will then be deleted.

When your comment/review is published, only the name you provided will be published.

Furthermore, when you submit a comment/review, your IP address will be stored for the purpose of preventing misuse of the comment or review function and ensuring the security of our IT systems. By submitting the comment/review, you consent to the processing of the transmitted data. This processing is based on Article 6(1)(a) of the GDPR with your consent. You can withdraw your consent at any time by notifying us, without affecting the lawfulness of the processing carried out based on your consent before its withdrawal. Your IP address will then be deleted.

Shop information - customer rating

We use the rating tool “shopauskunft.de” from Händlerbund Management AG (Kohlgartenstraße 11 - 13, 04315 Leipzig; “Shopauskunft”) for our website.
After placing your order, we would like to ask you to rate and comment on your purchase. For this purpose, we will contact you by email using the "Legally Compliant Rating Request (RBA)" system. We will process your order data (order number/invoice number, purchase value, and shipping costs) as well as your email address. We may also use this data to verify your rating.

The processing is based on Art. 6 para. 1 lit. a GDPR with your consent, provided that you have expressly agreed to the transfer of your data and the receipt of the review request.
You can withdraw your consent at any time by using the corresponding link in the email or by notifying us, without affecting the lawfulness of the processing carried out on the basis of the consent until the withdrawal.

Further information on data protection when using Shopauskunft can be found at:

https://www.shopauskunft.de/datenschutz .

Using Trustpilot

We use the "Trustpilot" rating system from Trustpilot A/S (Pilestræde 58, 1112 Copenhagen, Denmark; "Trustpilot") on our website.
Trustpilot allows us to collect customer reviews and display them on our website to give you an insight into the quality of our services.

After placing an order, you may receive an invitation from us or Trustpilot to submit a review, which you can then do. The following data may be processed by us or Trustpilot: email address, name, information about your device and location (IP address, browser settings, browser type, browser language, time zone), information about your Trustpilot user account (username, photo, preferred language), information about the purchased product or service (reference or order number, product details), the content of your review and the star rating you gave, and your product photos or videos (if you attached them to your product review). This data may also be used to verify your review.

The processing is based on Article 6(1)(a) GDPR with your consent, provided you have expressly agreed to the transfer of your data and to receiving the review request. You can withdraw your consent at any time without affecting the lawfulness of the processing carried out based on the consent before its withdrawal.
Further information on data protection when using Trustpilot can be found at: https://de.legal.trustpilot.com/for-reviewers/end-user-privacy-terms .

Using Judge.me

We use the "Judge.me" rating system from Judge.me Ltd (c/o Buckworths 2nd Floor, 1-3 Worship Street, London, England, EC2A 2AB; "Judge.me") on our website.
Judge.me allows us to collect customer reviews and display them on our website to give you an insight into the quality of our services.

After placing an order, you may receive an invitation from us or Judge.me to submit a review, which you can then do. The following data may be processed by us or Judge.me: email address, name, telephone number, address, information about your device (IP address, information about your web browser and operating system), information about the purchased product or service (order number, product details), the content of your review and the star rating you gave, and your product photos or videos (if you attached them to your product review). This data may also be used to verify your review.
Judge.me uses technologies such as cookies.
Your data may be transferred outside the EU to the United Kingdom. The EU Commission has issued an adequacy decision for the United Kingdom.
Your data may be transferred to the USA. The EU Commission has issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Judge.me is not certified under the TADPF. This data transfer is based on specific agreements approved for use in the United Kingdom, which offer the same level of protection as personal data in the United Kingdom.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 Paragraph 1 Sentence 1 of the German Telemedia Act (TDDG) in conjunction with Article 6 Paragraph 1 Letter a of the GDPR. The processing of your personal data is based on your consent pursuant to Article 6 Paragraph 1 Letter a of the GDPR, provided you have expressly consented to the transfer of your data and the receipt of the review request. You can withdraw your consent at any time without affecting the lawfulness of the processing carried out based on your consent before its withdrawal.
Further information on data protection when using Judge.me can be found at: https://judge.me/privacy .

Use of the email address for sending newsletters

We use your email address to send you information and offers via newsletter, provided you have expressly consented to this. The data processing serves solely the purpose of promotional communication. For this purpose, we process your email address and, if applicable, other data that you voluntarily provided when subscribing to our newsletter.
The processing is based on Article 6(1)(a) GDPR with your consent. You can withdraw your consent at any time without affecting the lawfulness of the processing carried out based on the consent before its withdrawal.

You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the mailing list. Despite removal from the mailing list, we may still store your email address on a so-called blacklist to prevent you from receiving newsletter emails from us in the future. This storage is based on Article 6 Paragraph 1 Letter f GDPR, due to our and your legitimate interest in preventing the reuse of your email address for sending our newsletter. You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you.

Use of email address for availability notifications

We offer a stock availability notification service on our website. If an item is temporarily unavailable, you can enter your email address on the respective product page and be notified by email when it becomes available, provided you have consented to this. You will receive a one-time email notification when the item is available. This processing is based on Article 6(1)(a) of the GDPR with your consent. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. You can unsubscribe from the availability notification at any time by contacting us. Your email address will then be removed from the mailing list.

Shipping service provider

Sharing of the email address with shipping companies to inform about the shipping status

We will share your email address with the shipping company as part of the order processing, provided you have expressly consented to this during the ordering process. This sharing is for the purpose of informing you about the shipping status via email. This processing is based on Article 6(1)(a) of the GDPR with your consent. You can withdraw your consent at any time by notifying us or the shipping company, without affecting the lawfulness of processing based on consent before its withdrawal.

Payment service provider

Using Shopify Payments

We use the payment service "Shopify Payments" from Shopify International Limited (2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website. Payment processing is handled by the payment service provider Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland; "Stripe"). The data processing serves the purpose of offering you payment via the Shopify Payments service. By selecting and using a corresponding "Shopify Payments" payment method, the data required for payment processing is transmitted to Stripe in order to fulfill the contract with you using the selected payment method. This processing is based on Article 6 Paragraph 1 Letter b GDPR.

Stripe reserves the right to obtain a credit report, if necessary, based on mathematical-statistical methods using credit reference agencies. For this purpose, Stripe transmits the personal data required for a credit check to a credit reference agency and uses the information received about the statistical probability of payment default to make a balanced decision regarding the establishment, execution, or termination of the contractual relationship. The credit report may include probability values (score values) calculated using scientifically recognized mathematical-statistical methods, which incorporate, among other things, address data. Your legitimate interests are taken into account in accordance with legal regulations. The data processing serves the purpose of credit assessment for initiating a contract. This processing is based on Article 6(1)(f) GDPR, due to our overriding legitimate interest in protection against payment default when Stripe provides services in advance.
You have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data based on Article 6(1)(f) GDPR by notifying Stripe. Providing this data is necessary for concluding the contract with your chosen payment method. Failure to provide this data will result in the contract not being able to be concluded with your chosen payment method.
Further information on data processing when using the Shopify Payments service can be found in Shopify's privacy policy at: https://www.shopify.com/de/legal/datenschutz .
Further information on data processing during payment processing via the payment service provider Stripe can be found in Stripe's privacy policy at: https://stripe.com/de/privacy .

Cookies

Our website uses cookies. Cookies are small text files that are stored in or by the internet browser on a user's computer system. When a user visits a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string that enables the browser to be uniquely identified when the website is visited again.

Cookies are stored on your computer. Therefore, you have full control over their use. By selecting the appropriate technical settings in your internet browser, you can be notified before cookies are set and decide individually whether to accept them, as well as prevent the storage of cookies and the transmission of the data they contain. Cookies that have already been stored can be deleted at any time. However, please note that you may then not be able to fully utilize all the functions of this website.

The links below provide information on how to manage (including disable) cookies in the most common browsers:
Chrome: https://support.google.com/accounts/answer/61416?hl=de
Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09

Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablassen
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Technically necessary cookies

Unless otherwise stated in the privacy policy below, we only use these technically necessary cookies to make our website more user-friendly, effective, and secure. Furthermore, cookies enable our systems to recognize your browser even after you navigate to a different page and to offer you services. Some features of our website cannot be offered without the use of cookies. For these features, it is necessary that the browser is recognized even after a page change.

The use of cookies or similar technologies is based on Section 25 Paragraph 2 of the German Telemedia Act (TDDG). The processing of your personal data is based on Article 6 Paragraph 1 Letter f of the GDPR, due to our overriding legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our services.
You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you.

analysis

Use of Google Analytics 4

We use the web analytics service Google Analytics from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) on our website.
The data processing serves the purpose of analyzing this website and its visitors, as well as for marketing and advertising purposes. To this end, Google, on behalf of the operator of this website, will use the information obtained to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator.

The following information may be collected, among other things: IP address, date and time of the page visit, click path, information about the browser and device you are using, pages visited, referrer URL (website from which you accessed our website), location data, and purchase activity. Your data may be linked by Google with other data, such as your search history, your personal accounts, your usage data from other devices, and any other data Google holds about you.

Google will shorten the IP address beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

Google uses technologies such as cookies, web storage in the browser, and tracking pixels that enable analysis of your website usage. The use of cookies or similar technologies is based on your consent pursuant to Section 25 Paragraph 1 Sentence 1 of the German Telemedia Act (TDDG) in conjunction with Article 6 Paragraph 1 Letter a of the GDPR.

Your personal data is processed with your consent on the basis of Article 6(1)(a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

The information generated about your use of this website is generally transmitted to and stored on a Google server in the USA. The EU Commission has issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and has thus committed to complying with European data protection principles. Both Google and US government authorities have access to your data.

Further information on terms of use and data protection can be found at https://policies.google.com/technologies/partner-sites and at https://policies.google.com/privacy?hl=de&gl=de .

Plug-ins and other

Using Google Tag Manager

We use the Google Tag Manager from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
This application manages JavaScript and HTML tags used to implement tracking and analytics tools. The data processing serves the purpose of tailoring and optimizing our website to user needs. The Google Tag Manager itself does not store cookies, nor does it process personal data. However, it enables the triggering of other tags that may collect and process personal data.
Further information on terms of use and data protection can be found here .

Integration of the Händlerbund member logo

Our website features the Händlerbund member logo (Händlerbund eV, Kohlgartenstraße 11-13, 04315 Leipzig). When you access our website, your browser automatically sends information to the Händlerbund eV server. This information is temporarily stored in a server log file for 7 days. The following information is collected automatically and stored until it is automatically deleted:

IP address of the requesting computer,
Date and time of access,
Name and URL of the retrieved file,
Website from which access is made (referrer URL),
browser used and, if applicable, the operating system of your computer as well as the name of your access provider.

The temporary storage of the IP address by the system is necessary to enable the delivery of the website. For this purpose, the IP address must be stored for the duration of the session. Storage in log files is carried out to ensure the functionality of the website. In addition, the data serves to optimize the website and to ensure the security of the IT systems. This data is not stored together with other personal data. The legal basis for data processing is Article 6(1)(f) GDPR.

Data subject rights and storage period

Storage duration

After complete contract fulfillment, the data will initially be stored for the duration of the warranty period, then taking into account legal, in particular tax and commercial law retention periods, and then deleted after the expiry of the period, unless you have consented to further processing and use.

Rights of the data subject

Provided the legal requirements are met, you have the following rights under Articles 15 to 20 GDPR: right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability.
Furthermore, pursuant to Article 21 Paragraph 1 GDPR, you have the right to object to processing based on Article 6 Paragraph 1 f GDPR, as well as to processing for direct marketing purposes.

Right to lodge a complaint with the supervisory authority

According to Article 77 of the GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is unlawful.

You can lodge a complaint with the supervisory authority responsible for us, which you can reach using the following contact details:

State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia, P.O. Box 20 04 44
40102 Düsseldorf
Tel.: +49 211 384240
Fax: +49 211 38424999
Email: poststelle@ldi.nrw.de

Right to object

If the processing of personal data listed here is based on our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR, you have the right to object to this processing at any time with effect for the future on grounds relating to your particular situation.
After an objection has been lodged, the processing of the data in question will cease, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of establishing, exercising or defending legal claims.

Last updated: October 22, 2024